Reviews
Here's the scoop...
”Both management and staff are proactive, understanding and caring. Flexible to each residents personal needs.”
- R H (Son of Resident)
”My mother has been a resident at Grange House for a year. She has always been treated with kindness and thoughtfulness from all staff, who respect her wishes and understand her needs. As Mum's condition develops, I am confident that Grange House will continue to provide a safe, secure and calm environment for her.”
- S H (Daughter of Resident)
”The manager and staff are excellent. My wife has the best care and attention I could ever wish for. I would certainly recommend Grange House to anybody.”
- T H (Husband of Resident)
”My mother improved so much while staying at Grange House. She enjoyed the daily activities and the staff were very kind and supportive. The home felt very homely as it is not so big. Mum enjoyed the excellent food and I could visit any time and I was always made to feel welcome.”
- Susan G (Daughter of Resident)
”Solid core of staff that have been there since Mum moved in two years ago. It's a lovely care home and I would fully recommend! Staff have an excellent rapport with residents and visitors and are very attentive and caring. They work very hard and could benefit from a couple more staff for their own wellbeing.”
- Lynne D (Daughter of Resident
”My father has been a resident at Grange House for almost a year and in that time I have visited several times week. In my experience, the staff at Grange House treat the residents with care, kindness, patience and an understanding of their individual needs and characters. The environment is clean and cosy and with a maximum of 17 residents, there is a real family atmosphere. Dad has enjoys food greatly and a specially baked cake for all the residents to share on his birthday was really appreciated.”
- Nicola H (Daughter of Resident)
”I would highly recommend this care home that my father is living in and has done so for the last two years. It’s very clean and well kept. The staff are lovely and very helpful.”
- Shannon T (Daughter of Resident)
”This care home has a friendly professional atmosphere which is down to the staff who make the residents very happy and settled. I would recommend this care home to anyone looking for the best standard of care for their loved ones.”
- James W (Private Carer of Resident)
”My wife has now been in this care home for 15 months, she has dementia. All the staff there are very helpful and go out of their way to make the residents as happy and comfortable as is possible. The home is kept spotlessly clean and the accommodation for the residents is first class. The management are always ready and willing to discuss any problems that may arise. Overall, I am very satisfied with the care that is being given to my wife and I would recommend this home to anybody who needs care. Vacancies do not come up very often, this shows that this care home is one of the best in Eastbourne.”
- Colin F (Husband of Resident)
”Grange House is a very welcoming home with friendly staff who make every effort to ensure the resident's well being. Bedrooms and communal lounges are spacious, tastefully decorated and afford lovely views of the grounds and surrounding area. The standard of care is excellent and the staff interaction with the residents encourages both individual and group activities. The home provides an environment where residents can thrive and I would have no hesitation in recommending it to others as it was to us in the first instance.”
- Richard C (Son of Resident)
”Grange House is a friendly and homely environment. Mum is happy and well-cared for and her quality of life has improved considerably. The house itself is bright and clean and there is a programme of activities including sing-a-longs.
I had the pleasure of visiting mum every day over a three day period. I saw many instances of this being a well-run and professional team whose training and dedication are shown in the everyday things they do for all the residents.
In my opinion, the hard-working manager and staff are a credit to their profession.”
- David F (Son of Resident)
”My husband came to Grange House as a permanent resident in March. I chose Grange House because it is small and friendly. My choice has proved to be right. The staff know all the residents, there is a happy atmosphere and activities which they can join in.
My husband comments on how good the food is. Everything in the home is done to meet individual resident's needs. The décor is bright and modern but cosy too.
I have always been welcomed by the staff.”
- Janet W (Wife of Resident)
”When mum needed respite care for a week we looked at various homes and I was impressed with the cleanliness and pleasant manner of the staff. When we decided this would be suitable for mum, the manager visited mum at home and got all the details to suit what was good for mum. The manager has a very calm and reassuring nature and mum only went in for a week but came out looking great. I visited mum every other day and the staff are so friendly and kind, all mum's requirements were met and every member of staff knew exactly what mum's needs were. Mum had a very positive experience and that lasted while she went back home and saw her visit not as being offloaded somewhere but more as a little holiday. We are hopefully getting mum back there shortly as other homes she has stayed at were not quite as good.”
- Peter F (Son of Resident)
”We looked at a number of care homes in Eastbourne to find one suitable for our mum who has dementia. We wanted somewhere that felt warm and homely and not too much like an establishment. Mum moved into Grange House 3 months ago now and we're so relieved that we found this place!
From day one, the staff have welcomed mum with smiling faces and displayed a confidence in caring for her needs. We visit mum at all sorts of different times of day and we're always welcomed by the staff and given refreshments. When we've asked questions, whether face-to-face or by email, we always get a quick and positive response. I've been really impressed with the way the managers run Grange House and it's also worth mentioning the housekeeper who makes sure that mum's room always looks clean and tidy and her clothes are laundered. Big thank you to all the staff who have helped mum and us manage the difficult transition from independent living to care home.”
- Becky C (Daughter of Resident)
”When we visit my father in law at Grange House we can always see that the residents are all well cared for. They also benefit from an activities organiser which gets them thinking and participating.”
- Pauline R (Daughter-in-law of Resident)
”Very professional Care Home Manager who has excellent communication skills. The home provides an excellent environment for the residents which facilitates social interaction. The staff are very caring and very helpful.”
- David B (Son-in-law of Resident)
”Mother had a comfortable, well-furnished room and received excellent care. The staff were always very pleasant and nothing seemed to be too much trouble for them. I would not hesitate to recommend Grange House to others.”
- John B (Son of Resident)
”The care my mother receives at Grange House is wonderful. The staff is so kind, caring and really knows my mother. She is treated with respect and kindness. I feel my mother's care and needs are well looked after.
Many thanks to the Grange House.”
- A B (Son of Resident)
”My friend's sister and I looked for a home for respite for her sister. We visited four in total, and this one was the best. She, at present, has spent eight weeks there and loves it and is very happy. On every visit to the home we have been greeted by several members of staff, always with a smile, laughter and ready to assist in any way. I have accompanied her to lunch, there at her table, having different meals on occassions, all looks and smells lovely.”
- M P V (Friend of Resident)
”I Volunteer at Grange house Care Home in Eastbourne regularly and I must say I think the work the staff do is fantastic. It is a beautifully clean and tidy care home managed superbly by the management team and the staff do a wonderful job to maintain such a positive safe and happy ambience within the home.
I also love the regular entertainment that comes in to entertain the residents it all adds to the 5* service Grange House provide to all residents. I can't recommend this care home enough, what friends and family want for their loved ones is to know that they are putting their faith in the right people and at Grange House that couldn't be more true.”
- Jim (Regular Volunteer)
”We felt very fortunate to find Grange House at the time my father needed it. As soon as I went to look round, I appreciated the calm, positive atmosphere in the home. It felt pleasantly relaxed, with the freedom to choose what to do and where to be. There are quiet areas where you can go and sit if you don't want to be in the main lounge, and also a piano, which my father enjoyed playing. The home has a light, airy feel and the rooms were lovely and well-decorated. The manager was excellent. Communication was very clear, I was kept well-informed and the home was run in a very efficient way. I really appreciated this. The carers I met were all very pleasant, helpful and kind. I've been meaning to write this review for some time, as sadly my father has now passed away.”
- Mary S (Daughter of Resident)